The terms of this agreement (the “Agreement“) govern the relationship between an individual user (as a Member or Visitor) on one side and Duodecad IT Services Luxembourg S.à r.l. (hereafter referred to as “DDITS”) with registered address at 44, Avenue John F. Kennedy, L-1855 Luxembourg, Grand Duchy of Luxembourg on the other side.
DDITS is the operator of Oranum.com. The aforementioned website is hereafter referred to as the “Website”.
- Member/Customer/SubscriberA user who signs up to the services of Oranum.com.
- VisitorA user who enters on and/or visits the Website without registering to the services of the site.
- BroadcasterA Psychic who provides shows, chats or interacts with visitors of the site.
- Credit BalanceUsers have the opportunity to obtain Credits, to pay for premium services, by purchasing packages. Payments are securely processed by our payment processors, and the purchased Credits consequently displayed on the Member’s account as available balance.
- Free chat/BroadcastAn uninhibited option to interact with a Broadcaster in a form of writing on-screen text messages.
- Private Chat/Premium BroadcastValue-added streaming services where Members are permitted to write or even talk (voice communication) with Broadcasters face-to-face, or in group with other Members in exclusion from the general users.
- Website OperatorMeans DDITS.
By entering and/or registering on the website you give your consent to and accept the following:
- 1.1Oranum.com is a single and exclusive franchise based business to consumer (B2C) online interactive live streaming video chat website.
- 1.2The Broadcasters chat and carry out live webcam performance and workshops, in front of their camera, for Subscribers all over the world, who have selected them according to their area of interest, pictures, videos and free chat area available for free on the website.
- 1.3The Subscriber has the option to engage in a two way video personal consultation session with the Broadcaster.
- 1.4It is only the Subscriber’s decision whether to enable the referred feature or remain faceless.
- 1.5All Broadcasters acting on Oranum.com are acting as independent services providers and they may in no event be considered as Employees of Oranum.com, its agents or commissionaires. Any services provided by the Broadcasters will be the sole responsibility of the Broadcaster and in no event the recommendations advices provided by the Broadcasters as the ones of Oranum.com.
- 1.6Prior to selecting the services intended, it is important to consult the content, price list and means of payment (credit and debit cards, online checks, etc.) established for such services for your country. This information is available on the Website in respect to all contents.
- 1.7The nature of the various contents reflects the sole views of their individuals’ authors and not the views of the Website.
2. Services and warranties
- AThe Website is divided into specific areas, which provide free and payable contents. The Website is constantly adding new services in order to accommodate its Subscribers’ requirements.
- BThe Website makes, to the extent permitted by law, no warranties or representations as to the information, services or products provided through or in connection with the services. Subscribers’ use of the service is at their own risk.
- CThe Website seeks, at all times, to provide each Subscriber with the best content and services available. However, it cannot give warranty of merchantability, fitness for any purpose, or non-results of the use of the content in terms of their correctness, accuracy, timeliness and reliability or otherwise.
- DNeither the Website nor any party involved in creating, producing, or delivering the service or content is liable for any direct, incidental, consequential, indirect or punitive damages arising from the access to, use of, or interpretation of, the services, products or information provided by or through the Website, without prejudice to the terms established below in the present Agreement.
- AThe Website has no intention to support immoral interests; therefore strict rules have been set forth.
- BOranum.com’ services are only available for persons over the age of 18 (21 in some regions).
- CPersons under the age of 18 (21 in some regions) are not allowed to become Broadcasters on Oranum.com.
- DThe Website support team undertakes all possible efforts to check Subscriber’s information and chat logs for violations with the means made available.
- EThe Website reserves the right to apply immediate and permanent suspension in case a screen name is offensive, or upon the slightest suspicion of forgery.
4. Subscriber registration process
- ABy registering on the Website and by accepting this Agreement, the Subscriber hereby expressly consents to the supply of services during the withdrawal period and the Subscriber expressly acknowledges that he/she is expressly losing his/her right to any withdrawal/cancellation right as regards the supply of said services. The above express consent is acquired in accordance with the Directive on Consumer Rights (2011/83/EC) as of 25 October 2011, transposed in Luxembourg by the Law of 2 April 2014.
- BBy registering on the Website and by accepting this Agreement, Subscribers agree to indemnify, pay the costs of defense and hold harmless the Website, its officers, directors, affiliates, attorneys, shareholders, managers, members, agents and employees from any and all claims, losses, liabilities or expenses (including reasonable attorneys’ fees) brought by third parties arising out of or related to their conduct, statements or actions, as well as breach of any term, condition or promise contained herein and unlawful conduct in the framework of this Agreement.
- CIn case of Subscriber’s unlawful conduct or breach of the present Agreement, the Website may terminate, without notice, Subscriber’s account and/or anything associated with it. The Website shall not be held responsible for any possible loss as a result of such termination nor for any credit compensation or refund.
- DThe present Agreement shall be effective as from the date when the User enters the Website and/or the Subscriber registers on the Website and accepts this Agreement; it shall remain in force until duly terminated by either party in full compliance with the terms and conditions expressly set forth in this Agreement.
5. Fees, credit compensation, refund, unlawful conduct
- AThe Subscriber may purchase credit packages to spend on the different Website; therefore the selection of services must be preceded of the consultation by the Subscriber of the correspondent content, price list and means of payment made available on the Website.
- BThe content may either be free or paying. The option of “preview live videos” is free. If the Subscriber wishes to access premium features ( such as private reading), he/she must click on “start a private reading ” or “ consult now” to begin a private video chat with the Broadcaster where the purchased credits are used on a per-second basis.
- CSubscribers may use the option Quickbuy during private shows with Broadcasters. The use of this feature will allow Subscribers to, immediately and manually, top-up their credit balance with the chosen package during the show.
- DSubscribers may also use the smartbuy feature to enjoy private shows without interruption. The feature allows the system to automatically top-up a Subscriber’s credit balance whenever the account balance falls below 7 credits. By default the smartbuy purchases a 27.99 package. However the Member has the option to change the smartbuy purchase amount.
- EMembers are notified about the referred auto-purchase each time it occurs, via an automatic email notification and can deactivate the feature under their account settings.
- FCustomer Service may offer compensations in cases where the Subscribers suffered a financial loss and only in the extent of credits spent in the given event. Claiming that a reading did not realize cannot be the base of any refunds. The Refund Policy covers paid services only and not the events happening afterwards; Oranum.com does not have influence on all conceivable episodes occurring in the Subscribers’ lives. Credits received without actual payments (with coupons, gift cards, compensation, etc.) are not subject to refund.
- GIf a transaction is declined by the bank, the SmartBuy feature will be automatically deactivated. After the member makes a successful purchase, the Smartbuy feature will be activated again.
- HThe use of any of the referred options will change the default payment method payment set by the Subscribers.
- IBilling of a given account (the actual price payable for credit packages) depends on the physical location where the account has been created. Please take into consideration that the Website reserves the right to round prices and therefore, shall be entitled to apply rounding.
- JIn case of any query, DDITS will be able to help you regarding your transactions made through different payment providers as well, by contacting the provider in question. Therefore, for billing information and support the following contacts should be used: 44, Avenue John F. Kennedy, L-1855 Luxembourg, Grand Duchy of Luxembourg or send an email to [email protected] The Website does not store nor has access to transaction details.
- KFor banking expenses information, each subscriber should consult directly his/her bank.
- LThe Website will not take responsibility for any difficulty occurring outside the Website.
- MAny complaint must be placed, within 24 hours counted from the occurrence, at the Website’s customer service. Given the complexity and particularities of the procedure to determine the righteousness of the complaints placed after the referred 24 hour period, these shall only be acknowledged in case of force majeure. The Website’s customer service team may, whenever deemed necessary, carefully investigate reports and other data at its disposal, resorting to any existing means for such effect.
- NIn accordance with the Subscriber’s express waiver of withdrawal/cancellation right pursuant to clause (IV-A) to the present Agreement, no refund or cancellation request will be accepted in the case the Subscriber has begun to consume the credit package purchased. Some refunds are however possible subject to the conditions set forth in the following clauses.
- OThe Website will only compensate/refund credits in the amount proportionally determined in accordance to the price paid and problem effectively reported when any credit is lost due to dysfunction of the Website or a Broadcaster totally and explicitly refuses to provide a service he/she is normally meant to provide or that he/she agreed to provide.
- PDue to the payment system applied and third-party payment processors, only the same amount can be refunded which was originally paid for the purchase (i.e. no partial refund of credit packages bought is possible). For this purpose whenever only part of the credits is used, refund would only be possible by restoring the credits on your account. No payment refund will be possible. Refunds, when possible according to the above, will be issued using the same payment method the purchase was made with. The corresponding amount of credits will be deducted from the account’s balance. Certain payment methods do not allow the refund because of technical reasons. Amounts spent on related services, such as FanClub fee, Surprise, Sneak Peak, Model Channel and/or Snapshot feature and/or offline/private messages, are not subject to refund/compensation.
- QNotwithstanding the above, the Website will not be liable for any defamatory, offensive or illegal conduct of any Subscriber, or for any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, alteration of or use of records, whether under contract or tort theory, or under any other cause of action, for any amount over and above the amount paid by the Subscriber to the Website.
- RUnder no circumstances, including, but not limited to, negligence, shall the Website or any of its related, affiliated companies be liable for any direct, indirect, incidental, special, consequential or punitive damages that result from the use of, or the inability to use the service, without prejudice of the established in the present clause.
- SCases of dishonest behavior related to online transactions are handled with high priority keeping however, in mind the Subscriber’s privacy. Such cases may be outsourced to companies specialized in this field.
- TThe Subscriber accepts that in case of any fraudulent transaction the Website has a right to use all available information at its disposal during any kind of legal procedure. Including, without the claim of completeness, browser history, IP and email addresses and any other traceable activity. During such legal procedures the Website might involve other professional investigator parties and share certain information in order to comply with law requirements, vindicate its rights and represent the best interests of its Customers. The Subscriber will stay liable for investigation or collection costs related to any fraudulent transaction.
- UThe Website grants full cooperation to legal authorities investigating fraudulent transactions and other matters falling under legal jurisdiction and responds to subpoenas and court orders.
- VThe Subscriber accepts that the Website reserves the right to round payments to be paid as compensation/refund, and therefore shall be entitled to apply rounding.
- WWhen new persons register on the Website, they may purchase packages with bonus credits. This option is only available for one time for new purchases of first-time users; a new account registration alone on any of the Website is not enough to be considered as a new user. Members who already made 10 consecutive package purchases may opt to buy packages with bonus credits. Bonus credit packages are not available with CCBill and phone purchases. Bonus credits are part of the full credit package, and therefore refunds are NOT possible after spending them on the Website.
- XSubscribers may validate their credit card with a minor validation transaction for which they are entitled to 9.99 credits. The amount for the validation transaction will be refunded immediately to the credit card user. The aforementioned promotional credits are not available for the Members who already have a membership on any Website operated by DDITS, though their validation transaction will be refunded without exceptions.
- YAll currency and transaction related costs are included in the displayed price of credit packages. The Website reserves the right to modify the prices incurred from the fluctuations of currency exchange rates.
6. Subscriber’s declarations
- AThe Subscriber authorizes the Website and/or any other entity under instructions of the Website, to monitor, record and log all my online activities on the Website (including chat, video, e-mail).
- BThe Subscriber acknowledges and agrees that any material recorded or any original work made under this Agreement and/or when using the Website’ services (and all rights therein, including, without limitation, copyright) belong to and shall be the sole and exclusive property of the Website.
- CThe Subscriber hereby expressly assigns, and transfers, without further compensation, to the Website and/or to any other entity acting under the instructions of the Website, the results, content, and proceeds of his/her appearance(s) (including all such appearances made to date) videos, audio, chat, dialogue, texts, acts, and instructional videos and advices, all of which are part of services provided – including all author rights to the above mentioned materials, renewals and extensions of such rights worldwide and throughout the whole validity period of such rights. The Website or any other entity acting under its instructions shall be deemed the authors thereof for all purposes and owner of all rights, title and interest, of every kind and character for the period of the validity of such rights, including any extensions and renewals, throughout the universe.
- DThe Website may use and reuse, publish, distribute, edit, excerpt, exhibit and otherwise exploit my name (real or fictional), likeness, persona, performance, voice, pictures, chat, video, audio, biological information and identification, and statements, for any and all uses, in whole or in part, in any and all media and manners now known or learned, for use throughout the universe, without limitation, including in connection with the advertising, exploitation and publicizing.
- EThe Subscriber will not give out any personal information.
- FThe Subscriber hereby expressly waives any rights and declares to withdraw any claim, to the extent permitted by law that any use by the Website violates any of his rights, including but not limited to moral rights, privacy rights, rights to publicity, proprietary or other rights, and/or rights to credit for the material or ideas set for therein.
- GThe Subscriber grants to the Website, its successors, licensees and assignees the right to use any photos taken by him/her (via webcam or by other means) and sent for publication on the site, without further payment to him in printed publications, digitally on the internet or via CD, or any other media, without restrictions.
- HThe Subscriber hereby expressly waives any further financial compensation for any of the rights assigned, transferred or granted to the Website under this Agreement.
- IThe Subscriber declares and acknowledges that he/she is not acting on behalf of a legal person but as an individual consumer and in no event the purchase of services under this Agreement could be considered as being part of his/her professional activity.
7. Subscriber’s duties
- AThe Subscriber agrees not to copy, reproduce, republish, download, transmit and/or make available to the public any of the content/materials of the Website without the prior consent of the Website.
- BThe Subscriber is fully liable for any false disclosures and responsible for any legal claims that may arise from viewing, reading, or downloading of material and images contained within this website.
- CThe Subscriber assumes full responsibility to maintain the security of his/her account and password.
- DThe Subscriber will not arrange personal appointments with any Broadcaster, since it is prohibited.
- EThe Subscriber will not use obscene words, threaten or quarrel with, or violate the rights of visitors, Broadcasters, Oranum.com’ support persons or management of the Website, since it is prohibited.
- FText content sent or forwarded and the chosen username will not be offensive, or rude. In addition, the username that you choose when registering on the Website shall never contain any personal information about you (such as your real name) or information that may allow another person to connect it to your real identity
- GThe Subscriber will not use remarks and user names that are unacceptable by the standards of good taste, suggesting violation of the law or deceiving others.
- HThe Subscriber will inform, immediately the Website of any unlawful conduct of the Broadcasters, as well as of any unlawful use of trademarks, brands and/or registered music.
- IThe Subscriber will not solicit, purchase or sell any goods or enter into any business or deal with the Broadcasters.
- JThe Subscriber will not take any advice, recommendation or suggestion made by any Broadcaster as a professional advice, screening any information given to him/her and acting on his/her own free will.
8. Subscription cancellation
- AThe Subscribers have the option to unsubscribe at any time from The Website’ services.
- BThe Subscription cancellation can be accomplished by visiting The Website 24/7 Customer Service Center or by sending an email to [email protected]
- COnce the account is canceled, the Subscriber’s status will change to “Canceled” and all payment related details will be archived.
- DThe Website reserves a right to suspend or cancel any subscription in case of breach of any term of this Agreement or any unlawful conduct of the Subscriber in the framework of this Agreement and to contact any relevant authorities, including but not limited to initiating any criminal complaint and contacting state if deemed necessary.
- BThe Subscriber has not and will not provide any false information and/or documents to the Website. Therefore, He/She recognizes that the Website has the right to, immediately and unilaterally, terminate the present Agreement upon the slightest suspicion of forgery.
- The Website’s system meets the security standards of PCI DSS, a standard set by Visa/MasterCard laying down stringent requirements.
- The Website’s employees’ access to any personal information of the Subscribers is restricted and they are bound by confidentiality obligations. Therefore, they might be subject to disciplinary measures, including the termination of their contracts and in serious cases even criminal prosecution should they fail to meet these strict obligations.
10. Functionality and Security
- AThe Website is a Flash-technology based Website which also use the so-called “Shared-Object” technology with the aim to improve user’s experience.
- BThe Website suggests for the Subscribers to enable “Cookies” in their browsers to ensure full functionality. Please check our Cookies Policy, if you want to learn more.
- CThe Support Team monitors all streams on the Website 24 hours a day, 7 days a week.
- DDue to its precise, unique design, the website has never had any serious security breach.
- AThe Website does not send spam messages and will not tolerate spam, distancing themselves from any actions related to spamming.
- BThe following is considered spamming:
- Manipulating messages, such as email headers, sent to or through The Website’s computer systems in a way that may deceit subscribers of the Website.
- Relaying email from a third party’s mail servers without the permission of that third party.
- Sending, relaying or causing to be sent false, deceptive information or that is otherwise against the business interest of the Website.
- Using or causing to be used the Website’s computer systems to facilitate the transmission of unsolicited or unauthorized material. This includes any promotional materials, URLs or any other form of unauthorized solicitation that you may upload, post, email, transmit, or otherwise make available.
- Uploading, posting, emailing, or transmitting the same message, URL, or post multiple times.
- Disrupting the normal flow of dialogue by posting messages in quick succession, multiple times, using capital letters only or otherwise acting in a manner that negatively affects other users’ ability to engage in real-time exchanges.
- Spamming through the Website’s system or disturbing its Subscribers is a violation of the present Terms and Conditions.
- CThe Website does everything in its power to protect its subscribers from deleterious effects of spamming.
- DThe use of all legal proceedings is considered if spamming inflicts a loss on the Website.
- ENotwithstanding the above, The Website when authorized by the Subscribers, within the terms of the present Agreement, may send promotional e-mails about its own and about its partner-Website and every e-mail will contain the option to unsubscribe from the mailing list.
- FRegistered Subscribers may occasionally receive newsletters in relation to the Website. The messages sent to Subscribers are transactional or relationship messages. Subscribing to and unsubscribing from these newsletters take a single click. Any promotional messages will be only sent if the Subscriber has expressed its consent for receiving such promotional marketing services.
- GIn case Subscribers would like to report spam, it is recommended the use of “Message to Support function” in “My Account” or the sending of an email to [email protected] The Website’s support team investigates all reports as soon as possible.
- 12.1Customer Service Department can be contacted by:
- Online Support Chat;
- “Help” function
- “Message to Support” function of the subscribers’ accounts;
- Sending of an email to [email protected]
- Sending a letter to: L-1855 Luxembourg, 44, Avenue John F. Kennedy, Grand-Duchy of Luxembourg
- AThis Agreement sets forth the full and complete understanding between the Subscribers and the Websites with respect to its subject matter, and supersedes all prior understanding or agreements, whether written or verbal.
- BUnless contrary to law or otherwise stated, each provision of this Agreement shall survive termination.
- CIf any portion of this Agreement is deemed unenforceable by a Court of competent jurisdiction, it shall not affect the enforceability of the other portions of this Agreement.
- DThe prevailing party in any suit to enforce the terms hereof shall be entitled to recover his/her/its reasonable attorneys’ fees.
- EIf the Website changes the terms of this Agreement, The Website will post an updated set of terms and conditions on the Website and/or will post a change notice and/or send subscribers an email notice of the changes in advance of implementing the changes.
- FIf any modification is unacceptable to the Subscriber, he/she shall cease using the Website and its services and be able to terminate his subscription. If he/she does not cease using the Website and its services, he/she will be conclusively deemed to have accepted the change.
- GThe English version shall prevail of all legal statements, statutory declarations made by the Website, including the present Agreement. The Website does not accept any kind of legal claims, or other complaints for the misunderstandings as a result of any mistranslation.
- HThis Agreement and the relations arising out from it between, the Website and the Subscribers will be governed by the law of Grand Duchy of Luxembourg.
- IAny disputes arising between the Website and the Subscribers will be settled amicably and only when this solution is not efficient, the competent jurisdiction for the disputes arising from this Agreement will be the courts of the Luxembourg City.
By registering on the website you agree to all mentioned above.